For healthcare organizations
The problem
Most of the risk in this population accrues on the days nobody is scheduled to be there. These are typical industry figures used for planning — not Porchlight results.
Avoidable readmission
~$15,200
Average cost of a 30-day all-cause hospital readmission for a Medicare beneficiary, before any penalty exposure under the Hospital Readmissions Reduction Program.
Typical industry figure · AHRQ Healthcare Cost and Utilization Project; CMS HRRP
ER visit after a fall
~$2,700
Typical emergency department cost following an unwitnessed fall at home, rising sharply when the fall goes undiscovered for hours rather than minutes.
Typical industry figure · CDC fall-injury cost estimates; AHRQ HCUP ED data
Visibility gap
6–13 days
Common interval between a scheduled home health visit — or between hospital discharge and the first follow-up appointment — with no structured contact in between.
Typical industry figure · MedPAC post-acute care analyses; CMS discharge follow-up guidance
Figures above are widely cited industry averages, presented for order-of-magnitude planning only. They describe the category, not outcomes measured on Porchlight.
Workflow
Porchlight is a layer between the touchpoints you already staff. Nothing is removed, no visit is replaced, and no one on your team learns a new system to receive an alert.
Home health
Skilled visit
Your clinician, your schedule
Daily Porchlight call
Every day in between, with a structured summary
Porchlight layer
Next skilled visit
Clinician arrives informed
Care transitions
Hospital discharge
Day 0, instructions handed off
Daily Porchlight call
Days 1–30, escalation when answers drift
Porchlight layer
Follow-up appointment
Gaps surfaced before the visit, not after
Escalation rules are defined by your team. Porchlight raises a signal; your clinicians make every clinical decision.
Program
A 30-day structured daily call for members leaving the hospital or a skilled nursing facility — the window where readmission risk is highest and clinical visibility is lowest. Calls follow a discharge-specific script covering medication adherence, symptom drift, appetite and fluids, mobility and falls, and whether the follow-up appointment is actually on the calendar.
Step 1
Enroll at discharge
Your team sends a name, a phone number, a discharge date, and any condition-specific flags. Calls begin the next day.
Step 2
Daily call, days 1–30
A short call at a consistent time. Answers are scored against the member's own baseline, so drift shows up before a threshold is crossed.
Step 3
Escalate and hand back
Concerning answers route to the owner you designate the same day. At day 30, the member steps down to a standard cadence or exits the program.
Integration & data
Available today and on the roadmap — we will tell you plainly which is which during a pilot scoping call.
Available today
Roadmap — scoped per partner
Who it's for
Your clinicians see a patient a few times a week at best. Porchlight covers the days in between with a structured daily call, so a missed medication or a new symptom surfaces on day two instead of at the next visit. Census grows without adding visit hours, and clinicians arrive already knowing what changed.
Independent living residents fall outside your care staffing model until something goes wrong. A daily call gives you a documented touchpoint for every resident who opts in and a same-day summary their family can read. It is a differentiator at tour time and an early signal before a level-of-care change.
The 30 days after discharge decide your readmission numbers, and callback capacity rarely covers the whole panel. Porchlight runs the daily contact your team cannot staff, confirms the follow-up appointment, and escalates drift to the transition nurse who owns that patient.
Loneliness and unmanaged post-acute risk carry real medical cost, and CMS flexibility already allows in-home support and companionship supplemental benefits. Porchlight is a low-friction, telephone-only benefit that scales across a member population without hardware, home visits, or an app.
Explore by segment
A daily check-in behind your care plan, with alerts routed into your workflow.
Learn moreThe daily call families ask about at every tour, with same-day summaries.
Learn moreA scalable way to address loneliness as a social determinant of health.
Learn moreLooking for an individual or family plan? See family pricing
Tell us who you serve and what gap you are trying to close. A member of our partnerships team reads every submission and replies within one business day. This is a scoping conversation, not a checkout.
